FitSet Support

Help for your workouts, account, and subscription.

Use this page to contact FitSet support, request account help, ask privacy questions, or get subscription guidance for the iOS app.

Email Support Terms and Privacy

Contact

For app questions, technical issues, subscription help, or privacy requests, contact us using the details below.

Please include the email subject "FitSet Support Request" so we can route your message quickly.

What To Include

When you contact support, include enough detail for us to identify the issue without sending sensitive health information.

  • The device model and iOS or iPadOS version.
  • The FitSet app version and build number from the App Store or TestFlight.
  • A short description of the screen, button, or workout where the problem happened.
  • For purchase questions, include whether the issue is with starting, restoring, or canceling a subscription.

Subscriptions

FitSet Plus purchases are processed by Apple. You can manage or cancel an active subscription from Apple ID settings on your device.

In the app, use Restore Purchases on the subscription screen if you already purchased FitSet Plus but access is not active.

Account And Privacy

You can delete your FitSet account from the Profile screen in the app. For privacy questions or help with deletion, email support from this page.

Apple Health access is optional. You can change Health permissions at any time in the iOS Settings app.

Safety

FitSet provides general fitness and wellness guidance. It is not medical advice. Stop exercising if you feel pain, dizziness, shortness of breath, or unusual discomfort. Speak with a qualified professional before starting if you have an injury, medical condition, pregnancy-related concern, or uncertainty about exercise safety.